Remote diagnostics
Secure investigation of programming, scenes, keypads, communication and integration issues where remote access is available.
Specialist care for complex control systems
Support that starts with the system you already have.
Whether the original installer is unavailable, the property has changed hands or the system simply needs attention, we begin with an assessment and agree a practical route to reliable operation.
View support options →Programming changes
Scene updates, keypad remapping, schedules, dimming adjustments and agreed changes following refurbishment or new usage.
Preventive maintenance
Planned checks of processors, controls, dimming equipment, motorised shading and connected integrations.
System takeover
Assessment, documentation and stabilisation of inherited or unsupported installations before ongoing care begins.
Subscription or pay as you go
Choose the right level of Lutron support.
Book engineering time for a specific issue or reserve monthly hours for ongoing maintenance, adjustments and priority continuity.
01
For one-off faults and changes
Pay As You Go
Flexible Lutron support without a recurring plan. We confirm the likely scope, access requirements and whether the work can be completed remotely or needs a visit.
- Remote or on-site engineering
- Fault diagnosis and reprogramming
- One-hour minimum booking
- Work agreed before it starts
From
£125/hourHalf-day £375
Full day £500
02
Ongoing system care
5-Hour Monthly Care Plan
Reserve five engineering hours each month for diagnostics, programming changes, maintenance reviews and support continuity.
- 5 support hours per month
- Remote and on-site assistance
- System history kept together
- Predictable monthly cost
Monthly plan
£500/monthScope and response target agreed before activation.
03
For larger or multi-property systems
Custom Maintenance Agreement
For estates, hospitality, commercial spaces or complex homes, we can shape a maintenance schedule around the installation, property use and operational risk.
- Planned maintenance visits
- Multi-site and seasonal options
- Documentation and change control
- Tailored escalation arrangements
Built around your system
Custom assessment & quoteBegin with a system review.
Prices are indicative. Travel, parking, replacement parts, software licences and specialist access equipment are quoted separately where required.
Remote first, on-site when needed
Support across lighting, controls and shading.
We confirm the exact model, software version, programming access and system condition before accepting work. Physical electrical work is separated from programming and diagnostics where appropriate.
Residential control
HomeWorks, HomeWorks QS & QSX
Processors, keypads, scenes, schedules and integrationsLighting and shading
GRAFIK Eye, Sivoia & compatible controls
Dimming, scene control, motorised blinds and interfacesInherited installations
System takeover & documentation
Audit, access review, fault list and support planWhat a maintenance review can cover
A structured check, not guesswork.
Processors & network
System communication, processor status, interfaces and remote access readiness.
Scenes & keypads
Button functions, scene levels, schedules and behaviour that no longer matches the property.
Dimming & circuits
Reported flicker, failed loads, dimming performance and the need for physical inspection.
Shading & integrations
Motorised blinds, AV, security and third-party control links that depend on the Lutron system.
A clear support process
From first report
to dependable operation.
We do not promise a repair before we understand the system. Access, documentation and hardware condition determine the safest next step.
- 1
Tell us about the system
Share the property location, system family, symptoms, installer history and any available files or photos.
- 2
Assess access and scope
We establish whether remote diagnostics are possible or an initial on-site survey is required.
- 3
Diagnose and agree the work
We identify faults and changes, explain the likely approach and agree cost before proceeding.
- 4
Resolve and document
Completed work and recommendations are recorded so future maintenance starts with reliable information.
Questions, answered
Lutron maintenance made clear.
Not sure what is installed? Send photographs of keypads, processors or panel labels and we will advise what information is needed next.
Can you support a system installed by another company?
Yes. We can assess inherited and previously installed systems. Access, software version, programming files and hardware compatibility are confirmed before work begins.
Can Lutron faults be fixed remotely?
Many programming, scene, keypad and integration issues can be investigated remotely when secure access is available. Physical faults, wiring and failed hardware may require an engineer visit.
What does a planned maintenance visit include?
The scope can include processor, keypad, dimming, shading and integration checks, a review of scenes and operation, software assessment and written recommendations.
Do you offer both monthly and one-off support?
Yes. Choose pay-as-you-go engineering for occasional work or a five-hour monthly care plan for ongoing system support.
Are replacement parts included?
No. Engineering prices cover labour. Replacement hardware, licences, travel, parking and specialist access requirements are quoted separately where applicable.
Are you part of Lutron?
No. Octopus Telecom provides an independent support service. Lutron is a trade mark of Lutron Electronics Co., Inc. Compatibility and the availability of manufacturer resources are confirmed case by case.
Request Lutron support
Tell us what the system is doing.
Describe the property, system type, symptoms and urgency. If you do not know the model, mention what appears on the processor, keypad or app.